Service Level Agreement (SLA)
We will respond to support requests delivered to us from our support channels within 24 business hours.
Our business hours are Monday through Friday, 9 AM – 5 PM Eastern European Time (EET). But most of the time we answer support requests during non-working hours too. We are closed on national Lithuanian holidays.
You can raise a service desk request on a customer portal
Or send an email to firstname.lastname@example.org
Help with configuring our products
Help with troubleshooting problems with our products
Support Does Not Include
Phone support or on-site support
Support for JIRA configurations not related to our products
Support in any language other than English