Response Times

We will respond to support requests delivered to us from our support channels within 24 business hours.

Business Hours

Our business hours are Monday through Friday, 9 AM – 5 PM Eastern European Time (EET). But most of the time we answer support requests during non-working hours too. We are closed on national Lithuanian holidays.

Support Channels

Support Includes

  • Help with configuring our products

  • Help with troubleshooting problems with our products

Support Does Not Include

  • Product training

  • Phone support or on-site support

  • Support for JIRA configurations not related to our products

  • Support in any language other than English